We are proud to be dedicated customs clearance agent for the following airlines:
SAS Cargo (Scandinavian Airlines)
Middle Eastern Airlines
Air New Zealand
We can arrange customs clearance on request for the following airlines:
Continental/United (if arranged by a pet shipper in the US)
Thai (if arranged by a pet shipper abroad)
Some of the airlines will charge you for the arrival fees when you pay for your pet's flight, whilst others ask us to collect the charges from you when you collect your pet. The airline should inform you or we will let you know when the booking is made.
If you would like us to arrange customs clearance for you please contact us for details. We will need at least 2 working days notice to arrange the clearance in order to make sure the necessary authorities are aware of your pet's arrival.
Please contact us via phone, fax or email and we can walk you through the process. Don't forget to look at our Pet Travel Scheme FAQs for notes on how to complete the customs C5 form.