Wondering how long customs clearance takes in the UK when a parcel gets stuck in customs. It can cause frustration, delays, and confusion, especially for international shipments. Understanding the UK customs clearance process, the factors that influence delays, and how to address them is crucial for businesses and individuals alike.
In this guide, we explain how long customs clearance takes in the UK, why parcels get held up, and what you can do to speed things up.
What is Customs Clearance?
Customs clearance is the process that goods must undergo when entering or leaving the UK. It involves:
- Declaring the goods to UK Border Force and HMRC
- Ensuring all import duties, VAT, and customs charges are paid
- Checking if the goods comply with UK laws and restrictions
Only once customs clearance is granted, a parcel is released for delivery to the recipient.
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How Long Does Customs Clearance Take in the UK?
Customs clearance in the UK typically takes between 1–7 working days, depending on the type of parcel and any additional checks required.
Low-value parcels, such as small online purchases, are usually cleared within 24 to 48 hours.
High-value or commercial goods often take 3 to 7 business days, as they require more documentation and inspection.
Parcels needing extra checks, due to missing documents or restricted items, can be delayed for up to two weeks or more.
Top Reasons Why Your Parcel Is Stuck at UK Customs
Understanding the reasons for delayed parcel delivery is essential. Here are the most common reasons that get your parcel stuck in the UK customs.
1. Incomplete or Incorrect Documentation
One of the most common causes for delays is incorrect or missing paperwork. Common issues include:
- Missing commercial invoices
- Incorrect HS codes
- Incomplete declarations
- Failure to include EORI numbers (for businesses)
Always double-check your shipping documents before dispatching.
2. Duties and VAT Not Paid
Customs will hold parcels until import duties and VAT are fully paid. If the recipient is responsible for these fees, they must be settled before release. Delays occur when:
- The recipient is unaware of the charges
- The payment is delayed or declined
- The courier does not notify promptly
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3. Parcel Requires Additional Checks
Parcels containing restricted or regulated goods may require manual inspection, extending clearance times. These items may include:
- Food and drink
- Electronics
- Cosmetics
- Medicines or supplements
4. Random Checks and Security Scans
HMRC and Border Force may randomly select parcels for inspection as part of routine security protocols. These checks can add 1–3 extra days to processing times.
5. Brexit-Related Issues
Post-Brexit trade rules have introduced more stringent customs procedures for EU to UK shipments. Common problems include:
- Missing UK VAT registration for EU sellers
- Failure to assign UK EORI numbers
- Improper declaration of country of origin
How to Check the Status of Your Parcel in UK Customs
If your parcel is delayed at customs, take the following steps to check its status:
- Track the shipment using the tracking number provided by the courier (Royal Mail, DHL, FedEx, UPS, Parcelforce, etc.)
- Check for customs hold notifications. Tracking statuses like 'Held in customs,' 'Awaiting clearance,' or 'Pending import charges' often indicate an issue.
- Contact the courier directly to request specific reasons for the delay.
- Reach out to HMRC or the UK Border Force (for individual cases, this is usually only necessary if no other updates are provided).
How to Speed Up the UK Customs Clearance Process
To avoid delays and streamline your parcel clearance, follow these best practices:
Provide Complete and Accurate Documentation
Include:
- A detailed commercial invoice with item descriptions, values, and HS codes
- Sender and recipient information
- EORI number (for business shipments)
- Incoterms (e.g., DDP or DAP)
Pay Duties and Taxes in Advance
Use Delivery Duty Paid (DDP) whenever possible, so the sender pays customs fees before shipment, avoiding delays caused due to unpaid taxes.
Avoid Restricted or Banned Items
Check the UK’s restricted goods list and confirm compliance with all import regulations.
Use Reputable Couriers
Experienced couriers such as DHL, often have streamlined customs handling and better tracking systems.
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What to Do If Your Parcel is Held in UK Customs Too Long
If your parcel has been stuck in UK customs for more than 7 working days, take these steps:
- Contact the courier and request specific reasons for the hold.
- Request documentation if duties or declarations are missing.
- Settle any customs charges as quickly as possible.
- If necessary, file a complaint with the courier or seek assistance from the sender or customs broker.
How Long Can UK Customs Hold a Parcel?
UK customs can legally hold parcels for up to 30 days. If not cleared or claimed, the parcel may be:
- Returned to sender
- Seized or destroyed if found non-compliant
- Held pending documentation or payment
Timely action is critical to prevent loss of the goods.
FAQs on UK Customs Clearance Delays
- Can I Contact HMRC About My Parcel?
In most cases, HMRC does not deal with individual parcel queries. Instead, contact your courier first. Only if you are advised to do so should you reach out to HMRC. - Do All Parcels Go Through Customs in the UK?
Yes. All international parcels entering the UK are subject to customs clearance—regardless of their value or origin. - What Happens If I Don’t Pay Customs Charges?
Your parcel will not be released, and after a set period, it may be returned or destroyed.
Conclusion: Be Proactive to Avoid Delays
UK customs clearance can be quick if all procedures are followed correctly. However, delays often arise due to documentation errors, unpaid duties, or random inspections. To streamline UK customs clearance, choose reliable couriers, prepare complete documentation, and pay taxes promptly.
Avoid Shipping Delays with James Cargo Services
International shipping can be complex, especially with customs delays. At James Cargo Services, we simplify the process with reliable, door-to-door logistics and real-time tracking.
We offer tailored transport solutions by air, sea, road, rail, or courier, and work with trusted global carriers. From customs clearance to warehousing and insurance, we cover every stage of the journey.
As members of BIFA, IATA, and FIATA, our experienced team ensures compliance and smooth delivery. First-time importers and exporters are welcome to contact us for advice and cost-effective shipping options.
Trust James Cargo Services to get your goods delivered, on time and hassle-free.
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