What is the purpose of this notice?

This privacy notice sets out how James Cargo Services LTD, will collect and use data about you in accordance with the General Data Protection Regulation (GDPR) effective 25th May 2018. We aim to provide you with information about why and how we collect your data and about the rights you have over your data. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement. This Privacy Policy may be updated from time to time, so you may want to check it each time you provide personal data to us.

Who are we?

James Cargo Services LTD will be known as the ‘controller’ of the personal data you provide to us. We are committed to ensuring that your privacy is protected. Should you have any queries about the use of your personal data or any objections to the way we use your data, please contact us at dpo@jamescargo.com

Security

We are a UK based company and store all data within the UK. To prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure information we collect.

What we collect

We may collect the following information:

  • Email address and phone number
  • Name and job title
  • Contact information including email address
  • Other information relevant to customer surveys and/or offers
  • Certain biometric data such passports or other identification
  • Financial information for payments such as debit/credit card details

Why we need it?

We only ever use your personal data with your consent or where it is necessary and only for the purpose or purposes it was collected for (or closely related purposes). In most cases the purpose will be for the performance of a contract or to enter into a contract.

We may also process personal information for certain legitimate business purposes, which include some or all the following:

  • Internal record keeping.
  • To comply with a legal duty.
  • For our own (or third party’s) lawful interests, provided your rights don’t override these.
  • If you have given permission then from time to time, we may also use your information to develop, promote and improve our service. We may contact you by email, phone, fax or mail.
  • To comply with our contractual obligations to third parties.
  • Respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our services to you.

When we process your personal data for our legitimate interests, we will make sure that we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. Our legitimate business interests do not automatically override your interests – we will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You have the right to object to this processing if you wish, and if you wish to do so please in the manner described above. Please bear in mind that if you object this may affect our ability to carry out tasks above for your benefit.

What we don't do with the information we gather

  • We do not sell or pass on any of your data to 3rd parties.
  • We do not ask for more information than we need.
  • We do not store data that identifies you for longer than it is required to provide our services to you.

Who will it be shared with?

We may provide your personal data to our suppliers and service providers, who provide certain business services for us and act as "processors" of your personal data on our behalf. We may also share your data with relevant government authorities where necessary to complete the service we have undertaken to provide for you.

In addition, we may disclose your personal data if we are under a duty to do so in order to comply with any legal obligation, or in order to protect the rights, property, or safety, of our business, our customers or others. This includes, in specific cases, exchanging information with other organisations for the purposes of fraud protection.

Transferring your information outside the EU

As part of the services offered to you, the information which you provide to us may be transferred to countries outside of the European Union (EU). These countries may not have the same stringent data protection laws as the EU. By submitting your personal data, you are agreeing to this transfer, storing or processing of personal data. If, in order to fulfil our contract with you we transfer your information outside of the EU, we will take steps to ensure that appropriate security measures are taken, with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy. If you need further information on how we do this, please email dpo@jamescargo.com.

If you use our services whilst you are outside of the EU, your information may be transferred outside the EU in order to provide you with those services.

How long we keep it

We will only use and store information for so long as it is required for the purposes it was collected. How long information will be stored depends on the information in question and what it is being used for.

We continually review what information we hold and delete what is no longer required. We never store payment card information. We will not retain your data for any longer than necessary and the longest time that we will hold your data will be seven years.

What are your rights

We want to ensure that you remain in control of your own personal data. Part of this is making sure you understand your legal rights, which are as follows:

  • Internal record keeping.
  • The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. This is why we are providing you with the information in this Privacy Policy.
  • The right of access. You have the right to obtain a copy of the personal information we hold, this is known as a data subject request.
  • The right to rectification: You are entitled to have your data corrected if it is inaccurate or incomplete.
  • The right to erasure: Also known as ‘the right to be forgotten’. You may request for your personal data to be deleted.
  • The right to restrict processing: You have the right to ‘Block’ or supress your data in certain circumstances.
  • The right to object: You have the right to object to or withdraw consent to your data being used for marketing or profiling.
  • The right of data portability: You have the right to obtain and reuse your personal data.

Please keep in mind that there are expectations to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so.

If you wish to raise a complaint on how we have handled your personal data or would like further information about your rights, you can contact dpo@jamescargo.com who will investigate the matter further.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office, the UK supervisory authority for data protection issues by:

  • Writing to: Information Commissioners Officer, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
  • Calling: 0303 1231113: or
  • Submitting a message through the ICO’s website at: ico.org.uk

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

This is a list of the cookies set by this website, and highlights specifically what each is used for:

_utma, _utmb, _utmc, _utmz, _ga, _gid
Google Analytics : These cookies are used to track how users interact with the site. This information is used to compile reports and help us improve the website. The data collected by these cookies is anonymous and reports to us on which pages a user has visited, your location and how long you have interacted with our website. Visit here for more information on these cookies: www.google.com

cookieconsent_status
James Cargo : This cookie is used to log that you have consented to us using cookies on your browser. Visit here for more information: ec.europa.eu

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

IATA Logo
AEO Logo
ATA Logo
BIAZA Logo
BIFA Logo
IPATA Logo
OATA Logo

Get In Touch

For general enquiries please fill out the contact us form, including your name, email address and phone number (including country code) and we will be in touch straight away.