Pet Documents

Here are some useful documents to help get your and your pet travelling. If you have any questions about them please get in touch.

James Cargo Livestock Policy

PDF, 198KB, 1 page

Policy Statement on the Transportation of Live Animals.


Map to James Cargo

PDF, 371KB, 1 page

Map to the James Cargo offices around Heathrow Airport.


Directions to the Animal Reception Centre

PDF, 199KB, 2 pages

Directions on how to get to the the Animal Reception Centre (ARC) by private or public transport.


Map to the Animal Reception Centre from T4

PDF, 215KB, 1 page

Map to the the Animal Recetion Centre (ARC) from Heathrow Terminal 4.


Notes on preparing to import pets

PDF, 298KB, 1 page

Notes on preparing to import pets from 1 April 2017.


Owners Declaration & Importers Instruction

PDF, 743KB, 4 pages

Import entry declaration to HMRC.


Pet Travel Scheme paperwork tips

PDF, 203KB, 3 pages

A list of common issues and their resolutions for the Pet Travel Scheme paperwork.

More Pet Travel Documents

Additionally pet passport documents and comprehensive details on filling them in can be found on the website:

In the mean time if you need a hand filling out any documents or you have any questions then please feel free to get in touch!

Pet Travel Quote

Filling in the form

We'll need a few bits of information in order to work out the pet transport costs for you. Once complete, press submit and one of our staff will contact you to discuss pet shipping with you as soon as we can!

  • * Denotes a required field.
  • The cost for shipping your pet will vary with the size of your pet and the destination.
  • Please supply name(s), breed(s) and dimensions (if you have them). If you have a flight carrier for your pet, please also supply the carrier's dimensions.
  • Please give as much information as possible and contact us if you need guidance on measuring your pet.
  • Please note - whilst we are unable to directly book flights into the UK for you, we are able to assist you by arranging the move for you through our worldwide network of trusted overseas associates.
  • We can also help with advice on the Pet Travel Scheme and provide you with quotes for delivery. Please don't hesitate to ask! Submit this form or feel free to call us.
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Get In Touch

For general enquiries please fill out the contact us form, including your name, email address and phone number (including country code) and we will be in touch straight away.